For the dashboards to populate completely, we need the Syncro API key to be configured correctly.
To create an API token, go to this URL in syncro https://yourdomain.syncromsp.com/api_tokens/ or navigate to Admin –> API Tokens
TLDR; on the new API screen, select everything that says “View” or “List” by using Ctrl+F
Alternatively, a full list of required permissions are:
Assets – View Details
Assets – List/Search
Customers – List/Search
Customers – View Detail
Credentials – View
Contracts – List/Search
Products – List/Search
Products – View Cost
Payments – View List
Pending Orders – View All
Estimates – List/Search
Estimates – View Details
Invoices – List/Search
Invoices – View Details
Line Item – View Cost
Tickets – List/Search
Tickets – View Details
Tickets – View ‘Their Ticket’ Details (assigned to them)
Leads – List/Search
Marketr – View Campaigns
Parts Orders – List/Search
Purchase Orders – List/Search
Purchase Orders – View Details
Reports – View
Recurring Invoices – List
Vendors – List
Vendors – View Details
Warranties – List
Warranties – View Details
Ticket Timers – Overview
RMM Alerts – List